Terms of service
The following General Terms and Conditions apply to all contracts concluded via the online shop at www.shop.medivid.com between Kosmetik Konzept GmbH and its customers.
Section 1 Scope of Application and Contracting Parties
(1) These General Terms and Conditions (hereinafter "Terms") of Kosmetik Konzept GmbH, Otto-Kipp-Straße 3, 23684 Scharbeutz, Germany, reachable by email at info@kosmetik-konzept.de (hereinafter "Seller"), apply to all contracts for the supply of goods concluded by a consumer or a trader (hereinafter "Customer") with the Seller via the online shop at www.shop.medivid.com.
(2) A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that predominantly fall outside their trade, business, or profession (Section 13 of the German Civil Code, BGB). A trader is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (Section 14 BGB).
(3) Deviating terms and conditions of the Customer shall not be recognised unless the Seller expressly agrees to their validity in text form.
Section 2 Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.
(2) The Customer may select products from the Seller's range and collect them in a virtual shopping cart by clicking the "Add to Cart" button. By clicking the "Order with Obligation to Pay" button, the Customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the Customer may review and change the data at any time.
(3) The Seller will then send the Customer an automatic order confirmation by email, acknowledging receipt of the order, in which the Customer's order is listed again and which the Customer can print out using the "Print" function. This automatic acknowledgement of receipt merely documents that the Seller has received the Customer's order and does not constitute acceptance of the offer to conclude a contract.
(4) The contract is only concluded once the Seller dispatches the ordered item to the Customer and confirms the dispatch with a second email (shipping confirmation).
(5) Insofar as the Customer is a consumer within the meaning of Section 13 BGB, they are generally entitled to a statutory right of withdrawal when concluding a distance contract. Details can be found in the Seller's separate withdrawal notice.
Section 3 Prices and Shipping Costs
(1) All prices stated in the online shop are gross prices inclusive of statutory value added tax.
(2) In addition to the prices stated, the Seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the Customer on a separate information page and during the order process before the order is placed.
Section 4 Terms of Payment and Retention of Title
(1) The Customer may pay by invoice.
(2) When paying by invoice, the purchase price is due within 7 days of receipt of the goods and the invoice, without deduction, unless otherwise agreed. Payment shall be made to the Seller's account specified in the invoice.
(3) The Seller reserves the right to decline the invoice payment method in individual cases and to offer alternative payment methods.
(4) The delivered goods remain the property of the Seller until full payment of all claims arising from the purchase contract.
(5) The following applies with respect to traders: The goods remain the property of the Seller until full settlement of all claims arising from the ongoing business relationship. The trader is entitled to resell the goods subject to retention of title in the ordinary course of business; they hereby assign to the Seller, in advance, all claims in the amount of the invoice total arising from such resale.
Section 5 Delivery and Passing of Risk
(1) Delivery is made within Germany and to Austria, to the delivery address specified by the Customer.
(2) Unless otherwise agreed, delivery is made from the Seller's warehouse. The respective delivery time is stated for each product in the online shop. The information provided there at the time of ordering is decisive.
(3) The Seller is entitled to make partial deliveries insofar as this is reasonable for the Customer.
(4) For consumers, the risk of accidental loss or accidental deterioration of the goods sold passes only upon handover of the goods to the Customer. For traders, the risk passes upon handover of the goods to the forwarding agent, the carrier, or any other person or entity designated to carry out the shipment.
Section 6 Warranty and Liability for Defects
(1) The statutory provisions on liability for defects apply. For consumers, the limitation period for claims for defects is two years from delivery of the goods.
(2) If the Customer is a trader, the limitation period for claims for defects is, by way of derogation from paragraph 1, one year from delivery of the goods. The shortened limitation period does not apply to claims for damages arising from injury to life, body, or health, or to damages caused by the Seller through gross negligence or intent.
(3) For merchants, the statutory duties of inspection and notification of defects pursuant to Section 377 of the German Commercial Code (HGB) apply.
(4) Any guarantees granted by the manufacturer remain unaffected by the statutory liability for defects and constitute an additional, voluntary service.
Section 7 Limitation of Liability
(1) The Seller is liable without limitation for intent and gross negligence, as well as for damages arising from injury to life, body, or health.
(2) In the event of slightly negligent breach of material contractual obligations, the Seller's liability is limited to the foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfilment is essential for the proper performance of the contract in the first place and on whose compliance the Customer may regularly rely.
(3) In all other respects, the Seller's liability for slight negligence is excluded.
(4) The above limitations of liability do not apply to claims under the Product Liability Act, to damages arising from injury to life, body, or health, in cases of fraudulent concealment of a defect, in cases of assumption of a guarantee, or in other cases of mandatory statutory liability.
Section 8 Set-Off and Right of Retention
(1) The Customer is only entitled to a right of set-off if their counterclaims have been legally established or are undisputed.
(2) The Customer may only exercise a right of retention insofar as their counterclaim arises from the same contractual relationship.
Section 9 Applicable Law and Place of Jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) For consumers habitually resident in an EU Member State, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.
(3) If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's registered place of business.
Section 10 Final Provisions
(1) The language of the contract is German.
(2) The order data will be transmitted to the Customer by email together with these Terms and Conditions and the consumer information required by law.
(3) Kosmetik Konzept GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Last updated: 10 June 2026
Translation notice: This is a courtesy English translation of the German-language General Terms and Conditions ("Allgemeine Geschäftsbedingungen"), which remain the legally binding version. In case of any discrepancy or ambiguity between this translation and the German original, the German text shall prevail.