We are here for you – before and after your purchase.

At MEDIVID (a brand of Kosmetik Konzept GmbH), your satisfaction and the responsible use of our products are equally important. Please read this page briefly – it explains your rights and our shared responsibility.

As a consumer, you have the legal right to cancel any online purchase within 14 days of receiving the goods without stating a reason.

How to exercise your right of withdrawal:

• Use our withdrawal form directly at the top of this page, fill it out, and click "Submit Form".
• You will immediately receive an automatic confirmation of receipt by email with date and time – legally documented.

What is important to us regarding returns

Do not buy on speculation. If you are unsure which product is right for you, please contact us before purchasing. We will advise you personally, free of charge, and without sales pressure – so that you get exactly what genuinely helps you.

We look forward to hearing from you:
📧 shop@medivid.com
📞 +49 4524 7007 0
🕐 Monday – Friday, 9:00 AM – 5:00 PM