Return

We are there for you - before and after your purchase.

At MEDIVID, your satisfaction and the responsible use of our products are equally important. Please read this page briefly - it explains your rights and our shared responsibility.

Returns due to defect or incorrect delivery

If your goods arrived damaged or you received the wrong product, that is, of course, our fault - and we will take care of it immediately.

In these cases:

you will receive a free DHL return label from us
we will cover all return costs
we will send you a replacement immediately or issue a full refund - at your discretion

Our joint appeal – also for the sake of the environment

We want to be open with you: MEDIVID products are certified medical devices according to EU Regulation MDR 2017/745. This means that for legal safety and hygiene reasons, we must destroy returned and opened products – they are not allowed to be resold.

Every return therefore inevitably means: resources are destroyed, CO₂ is generated by transport and disposal – without a single person benefiting from it.

We believe you see it the same way we do.

Therefore, our heartfelt request:

Do not buy on speculation. If you are unsure which product is right for you, please contact us before purchasing. We will advise you personally, free of charge, and without sales pressure – so that you get exactly what really helps you.

We look forward to hearing from you:
📧 shop@medivid.com
📞 +49 4524 7007 0
🕐 Monday – Friday, 9:00 AM – 5:00 PM

At a glance

Situation	Your Course of Action	Return Shipping
Cancellation (14 days, unopened)	Cancellation button in footer	Buyer
Product defective / damaged	Email to shop@medivid.com	MEDIVID free of charge
Received wrong product	Email to shop@medivid.com	MEDIVID free of charge
Questions before purchase	Call or email	–